Here at Doors and Windows Exeter, we’re proud of our extensive industry knowledge and we make it our priority to help customers understand exactly what we offer. With this in mind, we’ve compiled a list of the most frequently asked questions we receive when it comes to replacing windows, so no matter what style of window or glazing you’re replacing we’re here to help you find the right solution for your Devonshire home.

How do I know when I should replace my windows?

uPVC anthracite grey uPVC flush sash windows installation

If you’ve noticed condensation build-up in-between the double glazed panes of glass it could mean that your window seals have failed, allowing moisture into your home. Once a seal fails, any insulating gas used to make the window energy efficient is now gone. This means that your double glazing is now inefficient and your energy bills may start to creep up. ould in homes has been linked to health complications such as skin rashes, respiratory problems, and other allergic reactions, so it’s important to address the problem of moisture in your home before the problem escalates.

If you experience difficulty when opening or closing your windows. Windows that were not installed correctly can sometimes develop balance issues, making them challenging to operate. Windows that are rusting or rotting can also be difficult to use. If you can’t close your windows properly, you may not be able to lock them, which can impact the safety of your home.

You hear a lot of outside noise. If your windows aren’t providing much protection from the sounds outside, they might not be sealed correctly.

You feel a draft when your windows are closed. There could be a number of issues here, including poor installation or faulty seals that are the cause.

What material should I choose for my new windows?

When it comes to choosing a material for your windows, there are 3 main choices: uPVC, aluminium, or timber. Each of these materials has different features and benefits and the material you choose will be down to your own personal preference and needs.

uPVC: As the most popular window material, uPVC is well known for its remarkable reliability, hardwearing finish and for how easy it is to keep clean. It’s also a more budget-friendly option than other window materials. We offer an eclectic mix of uPVC window styles, such as sash or casement, allowing you to create a unique look for your home, regardless of whether you reside in a quaint country cottage in somewhere like Clovelly, or a contemporary townhouse somewhere like Rockbeare, without ever having to compromise on performance.

Aluminium: As one of the most robust yet stylish materials on the planet, aluminium is the perfect material for long-lasting window frames. It has a high strength-to-weight ratio, doesn’t rot or rust, and is very easy to keep clean. Our selection of aluminium windows are certain to improve your home’s thermal performance and enhance its visual appeal whilst also being resistant to coastal weather and highly secure.

Timber: Timber frame windows are made from wood and have a more traditional look. Although they look beautiful, they often require more maintenance and can be quite expensive. For homeowners who are considering replacement windows, we offer gorgeous timber effect frames. Offering stunning uPVC timber-look windows that seamlessly simulate the beauty of the 19th Century Flush Sash timber style, these stunning frames cleverly utilise the amazing thermal advantages of uPVC. With a choice of three of their most popular profiles, we are confident that we can complement both traditional & modern aesthetics alike.

What type of windows do I have in my home?

White uPVC flush sash window installation

If you’re thinking about replacing the windows in your home, one of the first things you’ll need to do is to identify what kind of windows are currently in your house.

Material: Identify the type of material used in the window frames it’s usually quite easy to identify the material used, simply by examining the interior and exterior of the frame and feeling the frame itself. If you are struggling to identify the material, you can try to locate the name of the manufacturer somewhere on your windows. A quick internet search of the manufacturer may help identify the material you have. If you are really unsure of the material you have, you could ask one of our experts when you enquire with us and we will do our best to help.

Glazing: The majority of homes in England today have double glazed windows. When looking at the glass, if you see two panes separated by a spacer bar then you have double glazing. Spacer bars are small pieces of plastic or metal that work to separate and support the two (or three) panes of glass in a multi-glazed window. If it’s just a single pane, you have single glazed windows. If there are three panes separated by two spacer bars, then you have triple-glazed windows.

Opening: Identifying how your windows open is another important point to recognise. The most common types of opening include side hung and top hung. The difference lies in where the hinges sit. Side hung windows open outward with hinges on the right and left of their frame. Top hung windows swing open using hinges at the top of the window frame. Simply opening your windows will help identify which mechanism they use. There are a few other types of window openings, so if you would like help identifying your type then please let us know when you enquire.

What is the difference between vertically sliding windows and casement windows?

Casement windows usually open outwards from the building with side positioned hinges, like a door. This style is extremely popular in a lot of modern homes.

Vertical sliding windows open by sliding horizontally up and down. Older, traditional, vertical sliding windows work by balancing the sash with a counter-weight of steel, cast-iron, or leaden weight hung on a cord which is concealed within a hollow box frame. Modern sliding windows work using a spring-loaded device called a spiral balance used to counter-balance a Sash in a box sash window. Sash balances eliminate the need for weight pockets and can be installed in smaller openings and allow for larger window sizes and consequently a larger glass area. The style looks particularly fitting on older or period properties, as it reflects a style made popular in the Victorian and Georgian era.

Do I need planning permission to replace my windows?

No. You do not need planning permission to replace existing windows or doors, though you will need to check to see if you are located in a conservation area as you may be restricted with what designs or materials you are allowed to use. You can check this with your local council. If you are building an extension, you will need planning permission.

How secure are your windows?

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We pride ourselves on offering the utmost security for your home, giving you total peace of mind. All of our window installations are approved by the Association of Chief Police Officers’ Secured by Design initiative. With a plethora of security upgrades available allowing for the highest security standards possible, you can put your trust in us to keep your home safe and secure. Get in touch if you want to know more about our window security options.

How does double glazing work?

Double glazed windows are constructed by placing two panes of glass closely together, as opposed to just a single pane of glass. One pane of glass is on the exterior and one sits securely inside. Between the panes, there is a thing gap that is often filled with argon gas. Argon gas is used to slow the transfer of heat through windows. Since it is so vicious, it acts as a fantastic thermal barrier. Since molecular movement is so restricted within argon gas, far less heat is transferred and far less heat loss occurs. This helps to really improve the energy efficiency of homes.

How much does double glazing cost?

Our windows are bespoke, just like our quotes. In order to give you an accurate quotation, we ask that you get in touch with us directly, so we can tailor a price specifically to your individual requirements. As always, there is no obligation.

What do window energy ratings mean?

Window energy efficiency rating schemes are based on a scale that ranges from A-G. This system is similar to the labelling system used that you may have seen on fridges, washing machines, and cookers. An ‘A’ rating indicates a good level of energy efficiency, whilst G is the lowest rating. Low rated windows will not normally satisfy building regulations requirements. We’re confident that all of our windows, regardless of material or style, meet or surpass the recommended energy efficiency level. Find out more here.

Can I get different coloured uPVC windows?

We can install uPVC windows in any RAL colour, from contemporary Anthracite Grey to a more classic Cream. lease contact us to discuss the colour options available and to request a colour swatch. We also offer versatile dual colour uPVC windows. This means that the colour on the interior of your window can be different from the exterior. This is beneficial to homeowners looking to match new windows and doors with their existing décor.

Some popular uPVC colour choices include Chartwell Green, Irish Oak, Cream, and Anthracite Grey.

What is a FENSA certificate for windows?

FENSA, or the Fenestration Self-Assessment Scheme, was created to make sure that windows and doors installation companies meet the latest building regulations.  FENSA’s goal is to professionalise installers in order to improve window and door replacements across the UK and protect homeowners.

FENSA certificates remain valid for as long as the windows last. A new certificate is necessary when windows are replaced.

Here to help

If you require any further information, or you have a question we haven’t answered here, don’t hesitate to contact our perceptive team of skilled professionals where you can also get a free, no-obligation quote. We look forward to helping with your window replacement project.

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A service you can rely on

"Cannot fault customer service in anyway from this firm we called in reference to get a quote to replace some windows. Nick came out the same day was very helpful with ideas and suggestions of what types of windows that would suit and with 24 hrs a quotation was waiting in my inbox. We shall be almost certainly be putting an order in shortly. Cannot recommend this company more highly to anyone thinking of new windows or doors should definitely give Nick a call."

- Terry Bowen 5

"Doors & Windows ( Exeter) have provided a first class service from start to finish. Nothing was too much trouble and when it came to a small problem it was sorted immediately without any hesitation. I would thoroughly recommend Nick, Rob and the team. It’s so pleasantly refreshing to find a company who put their customers first. Thank you."

- Lisa S. 5

"Through a recommendation, I popped into the office to see if they could help me source a new door handle. Nick was extremely helpful and ordered one for me through a company they use. I will certainly recommend the company to family and friends and I will use them for replacement windows and doors in the future. Many thanks for the free tin of silicone spray!"

- Sue M. 5

"Nick and his team fitted some new doors and windows at the back of our lean to. The service from start to finish was excellent and the new doors and windows make the lean to look like a new room! Would highly recommend."

- Mark F. 5

"Excellent delivery of service and installation (11 windows and 1 door). Thank you Tom for a job well done! Clean and very efficient. We were recommended by word of mouth to use Doors and Windows and would not hesitate to recommend this company ourselves. Many thanks."

- David G. 5

"Brilliant local company. Installed a new door for my father (after a recommendation by a friend). Great product, great price, but (& I can not stress this enough) their kindness & care dealing with an elderly gent, especially regarding the guarantee (so both myself as his son & he could have a copy) was amazing. I genuinely did not believe service like this existed any more. Lovely people to do business with & a company I can thoroughly recommend."

- Ashley D. 5

Factory & offices located in Exeter

  • 7 Ashton Business Centre, Ashton Road,
  • Exeter, EX28LN
  • Mon-Fri: 8am-4.30pm,
    Saturday: 8am-12pm, Sun: closed

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